About Us
New Digital Solutions LLC is a team of forward-thinking developers, creative strategists, and technology enthusiasts focused on delivering technology-driven solutions that help businesses succeed in an evolving digital environment. We combine technical expertise with creative thinking across custom software development, informatization consulting, and media advertising solutions. Our focus is on building scalable and secure digital products, optimizing processes and workflows, and turning business ideas into impactful digital solutions.
Role Overview
We are looking for a Business Process Analyst to analyze, document, and improve workflows across our operational and product environment. You will work with cross-functional teams to understand how processes operate in practice, identify inefficiencies and dependencies, and translate business needs into clear process improvements. The role combines analytical thinking, structured documentation, and close collaboration with operational and product teams.
Key Responsibilities
Analyze existing business and operational processes across teamsMap workflows, dependencies, roles, and decision pointsIdentify bottlenecks, duplicated activities, and process inefficienciesGather and structure business requirements from internal stakeholdersDevelop process maps, documentation, and workflow specificationsRecommend practical improvements based on business priorities and operational dataSupport implementation of new and optimized workflowsDefine and monitor KPIs for process efficiency and operational performanceCollaborate with Product, Operations, Delivery, Data, and Technical teamsEvaluate the impact of implemented changes and identify further optimization opportunitiesRequired Skills & Qualifications
2+ years of experience as a Business Analyst, Process Analyst, Operations Analyst, or in a related roleStrong understanding of business process analysis and workflow optimizationExperience gathering, documenting, and structuring business requirementsAbility to create process maps, flowcharts, and clear operational documentationStrong analytical and problem-solving skillsExperience working with cross-functional teamsAbility to translate complex processes into clear and actionable recommendationsStrong written and verbal communication skillsEnglish level B2 or higherPreferred Skills
Experience with BPMN or similar process-mapping methodologiesFamiliarity with Jira, Confluence, Miro, or comparable collaboration toolsUnderstanding of digital product development and delivery workflowsExperience working with operational KPIs and performance dashboardsBasic knowledge of data analysis and reporting toolsExperience supporting process automation or digital transformation initiativesWhat We Offer
Flexible hybrid working formatOpportunity to work across product, operations, delivery, and technologyDirect involvement in business process improvement initiativesSpace to propose and implement practical operational improvementsCollaboration with experienced cross-functional specialistsAccess to tools and data needed for structured decision-makingProfessional development and opportunities to expand your expertiseA collaborative environment focused on clarity, efficiency, and continuous improvement