About Us
At NEW DIGITAL SOLUTIONS LLC, we build innovative digital solutions that help businesses adapt, grow, and succeed in an increasingly technology-driven world. Our expertise combines software development, digital transformation, UI/UX design, business process optimization, and data-driven consulting to create scalable solutions tailored to each client's goals. We believe technology should solve real business challenges, simplify complex processes, and create measurable value. By bringing together specialists in engineering, product management, design, operations, and digital strategy, we deliver solutions that improve efficiency, strengthen customer experiences, and support long-term business growth. As our team continues to grow, we're looking for professionals who are passionate about innovation, enjoy solving complex problems, and want to contribute to projects that make a real impact across diverse industries.
Role Overview
We are looking for a Customer Success Operations Specialist to improve operational efficiency across customer onboarding, project delivery, and ongoing client support. In this role, you'll work closely with Product, Operations, Delivery, and Customer Success teams to optimize internal workflows, monitor service quality, and ensure every client receives a consistent experience.
Key Responsibilities
Coordinate customer onboarding processes across multiple projects.Support Delivery Managers in planning and tracking project milestones.Monitor operational KPIs and identify improvement opportunities.Document and optimize internal workflows and standard operating procedures.Collaborate with Product and Operations teams to improve service delivery.Prepare operational reports and performance dashboards.Assist with process automation initiatives.Ensure accurate project documentation and customer records.Support cross-functional communication between internal teams.Contribute to continuous improvement initiatives across the organization.Required Skills & Qualifications
2+ years of experience in Operations, Customer Success, Project Coordination, or Business Operations.Strong organizational and time management skills.Experience working with project management platforms such as Jira, ClickUp, Asana, or Monday.com.Excellent written and verbal communication skills.Strong analytical and problem-solving abilities.Ability to manage multiple priorities simultaneously.Experience documenting business processes.Upper-Intermediate English or higher.Preferred Skills
Experience working in SaaS or digital product companies.Knowledge of CRM systems such as HubSpot or Salesforce.Familiarity with automation platforms like Zapier or Make.Experience using reporting tools such as Looker Studio or Power BI.Basic understanding of Agile methodologies.Experience working with cross-functional international teams.What We Offer
Competitive salary based on experience.Flexible remote or hybrid working environment.Modern technology stack and collaborative workflows.Professional development budget and continuous learning opportunities.International projects with experienced multidisciplinary teams.Career growth within a rapidly evolving digital company.Paid vacation and public holidays.A supportive culture focused on innovation, ownership, and continuous improvement.